Deliveries
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Our deliveries are handled by Royal Mail, with shipping costs automatically calculated at checkout based on your postcode and the total weight of your order.
At this time, we only ship within the UK. If you require international delivery or need further assistance, please don’t hesitate to contact us.
Collections
Collections are free of charge. You can pick up your order from Stanborough Park Church, located at 609 St. Albans Road, WD25 9JL, Watford. Once your order is placed, we will contact you to arrange a convenient collection time.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your item(s) for a refund or exchange, subject to the following conditions:
Eligibility for Returns
- Items must be returned within 14 days of receipt.
- The item(s) must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
How to Return an Item
- Contact us via email to initiate a return.
- Once approved, you will be provided with return instructions.
- The customer is responsible for return shipping costs.
Refunds
- Refunds will be processed within 7 days of receiving the returned item(s).
- Refunds will be issued to the original payment method.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or refund.
If you have any questions about our return policy, please don’t hesitate to contact us.